On being a regular at the “Best Neighborhood Bar”Posted: September 3, 2013 Filed under: Customer Service | Tags: Friendship, good service, hospitality, Solo bar Leave a comment
A few weeks ago Zach Geballe wrote a short piece in the Seattle Weekly about the Best Neighborhood Bar, featuring my very own neighborhood bar, Solo. As one of Solo’s regulars, I was excited to see the review and it was quickly passed around all the usual social media channels. I believe the author meant to praise the bar as a place that welcomes people in and will, in time, “make you one of their own.” He even goes out of his way in the comments section to clarify why you can’t compare a neighborhood bar to other establishments, but he kicked off with a couple of statements that are still niggling at me and I had to address:
- Regulars will get served first
- Regulars may get charged less
Actually, to set the record straight, the regulars routinely get served last when the bar is full of theater-goers or other outside groups. In fact, I’m as likely to waive the bartender off to take care of the other guests before attending to me or my husband. And I know I’m not the only regular to do this. We’re not rushing in or out from a show so we can and do happily wait for a moment’s lull in the activity to get our drinks.
As far as getting charged less, that may happen occasionally, and the bartender may even buy us a drink once in a while, but that is hardly the norm. Besides, we are bringing the bar a lot more of our business over the long haul than is the random person stopping in one time ever. It’s not so different than the “frequent shopper” cards you get for any business you frequently visit. But more importantly, I think, is the true regular is a supporter of the business. We don’t want all our drinks to be cheap or free – we want the business to succeed so we can keep coming there.
However, neither of these points has anything to do with how the bartenders treat newcomers. I haven’t been a newcomer at Solo in awhile, so it’s hard for me to comment on that other than to say that I was new there once myself and felt welcome enough to keep coming back. My husband and I visited quite a few local Queen Anne places and while we enjoyed the service we received at those places (except for Pesos – never go there unless you are 21.0 years old, attractive, and looking for a hook-up), none of them became “home” like Solo.
There is something special and different about being a regular. So, yes, it’s true, there are some perks to being a regular at Solo that the casual visitor doesn’t receive from the bartender or the other regulars:
- You will be greeted by name when you come in and usually with a hug, or hugs, depending on how many other regulars are there. You’ll get and give another round of hugs when you leave.
- You know the bartenders by name. All of them. (Val-Michael-Elizabeth-Meredith-Allen-Dustin). If the bartender happens to be new, they will get introduced to you. You also probably know their dog’s names, and you’re friends with most of them on Facebook. And you’ll have exchanged cell numbers with a few as well.
- You get invited to birthday parties at their home.
- You’ve had them over to your home.
- You may have gone bowling with some of them.
- They will come and cheer you on when you run a half-marathon.
- They will invite you to their wedding.
- They will help you celebrate your own birthdays, anniversaries, first days, last days, hard times, happy hours, and even a few New Years. They will be a safe place for you to meet and repair fences with your ex-husband whom you hadn’t seen in over 10 years. They will let you sit quietly in the corner using the wireless because yours crapped out at home.
- You will have brought every visiting blood family member to meet them because they are part of your “other” family.
Before Solo I had never been a regular at a bar, or any other business for that matter. In fact, I probably has some preconceived notions about what being a regular at a bar meant and it wasn’t necessarily positive. What I have come to learn is just like everything else in life, it’s all about relationships. I suppose the alcohol amplifies and intensifies that in some ways, but we regulars are not a bunch of drunks elbowing first-time visitors out of the way. We are just people – people who enjoy each others company and care about each others lives, and we’ll care about yours, too, if you hang around a bit and get to know us.